FSCharter Documentation
  • Overview
  • Early Access
    • Community
  • FSCharter
    • Getting Started
  • Development
    • FSCharter Release Notes
  • X-Plane Plugin
    • X-Plane Plugin Introduction
    • Installation and Configuration
      • Plugin Release Notes
    • Quick Start
    • Special Procedures
      • Flight Continuation
    • User Interface
      • Menu
      • Settings Window
      • Select Aircraft Window
      • Status Window
  • Support, Bugs, Suggestions
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Support, Bugs, Suggestions

are all welcome; if they come with some crucial infos everything goes faster

PreviousStatus Window

Last updated 5 years ago

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Support and Suggestions

    • "Technical Support"

    • "Suggest a New Feature"

Bugs

When you think something is wrong, then please go to the and click on "Report a bug". This gives us the chance to handle all reports in an organised way.

Please include the following information in any bug report:

  • File Log.txt, which you find in your main X-Plane folder, where also X-Plane.exe sits. This is X-Plane's standard log file any developer will request. Also the FSC plugin writes into it. This file is overwritten on startup of X-Plane, so make sure to secure the version of the flight in which you experienced the bug!

  • File FSCRawNetw.log This file contains all network requests and responses between the plugin and the server. It is only written if Log raw network data is selected in the . For beta versions, this is on by default. This file is handled similar to Log.txt: It sits in the same folder and is also overwritten upon restart.

  • Brief, but meaningful description:

    • Location, Phase: Where are you right now in your simulator (airport, in flight between...)? What flight phase is on?

    • Intention: What did you want to achieve?

    • Steps: What did you do to try getting there, at least up to the step that failed?

    • Expected Result: What had you expected to happen at the failed step?

    • Actual Result: What did instead happen?

  • Additional uploads, e.g.

    • Screenshots of windows or messages in X-Plane, [Shift-Space] produces screenshots written into the <X-Plane>/Output folder.

    • Crash dumps in case of CtD events

      • Windows writes them to Output/crash_reports in form of .rpt or .dmp files. These files are not overwritten, so they are available historically.

      • Mac: When X-Plane crashes on a Mac then Mac OS pops up a question saying "X-Plane ... quit unexpectedly" offering three buttons. Please click the Report... button. A window with crash details opens. Please include a copy (select text as shown below and copy text to clipboard, no screenshots please) of the header information and the call stack of the first thread:

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